shop shipping and disclaimers
Please read before ordering. Thank you!
For store-related questions, please review the below, FIRST. If your questions are still unanswered, then reach out via the site's contact form.**PLEASE DO NOT EMAIL THE AUTHOR AS YOUR MESSAGE MAY END UP IN SPAM**
SHIPPING DISCLAIMER: The author is not responsible for items sent to the 'wrong address' - PLEASE DOUBLE CHECK YOUR ADDRESS before submitting your order. I'm a small business and use some automation to print and ship items. My shipping system pulls the address directly from your order. Your order will ship to the address you've entered. If you enter an incorrect address and your item is sent, it is your responsibility. The author is not responsible for any damage and/or loss occurring in transit, nor for VAT fees or any delays from customs in your country. Also, please note that Matt has incredibly high standards, but there will inevitably be small/slight imperfections considered “normal wear and tear” in most printed/shipped books (and anything with imperfections outside of Matt's high standards are sold as “scratch & dent” with discounts to match). Please see below for more on what to do if you experience damage or loss by the carrier.
NEWSLETTER INFO: As with most retailers, you will be added to my newsletter list upon making a purchase. You may unsubscribe at any time (after enjoying the FREEBIES included of course!), but please don’t mark it as spam on your way out.
What happens if my package is lost in transit or arrives damaged? We are not responsible for packages after handing off to USPS, UPS or any other carrier. If you think your package has been lost or was damaged beyond use in transit, you will need to contact the postal carrier and file a claim. The postal carriers are liable for lost and damaged packages. The claim must be initiated by the recipient. When your lost-package claim is approved, you can reach us by email at mawardellbooks@gmail.com if you need further assistance (but please keep in mind, there is only so much we can do when it is the carrier at fault).